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Key AltiServ Characteristics
Call Detail Reporting (CDR) (enhanced) - the system collects
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and records information on outgoing and incoming phone
calls, such as length of call, time of call, number of calls. This
data can be written to an internal database or to an external SQL
database. Updated data keys for the CDR reports are shown in "Call
Accounting Report Formats" on page 375. In OE 4.5, CDR Search has
been redesigned to provide an interface that captures workgroup
statistics from the real-time monitoring function used in the
AltiSupervisor client application. New settings in AltiAdmin let you
specify time intervals for saving RTM data.
Configuration Reader - a tool that summarizes details of your
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AltiWare configuration, so you can send a single file to
AltiGen Tech Support if needed.
•
DNIS Routing Tables - incoming trunk calls can be routed to trunks
to Auto Attendants, extensions, workgroups, etc., based on DNIS digit
information configured in system administration routing tables.
•
Email and Voice Mail Storage - can be placed on drives other than
the AltiServ server.
Extension Checker - a tool that checks the security status of
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every extension in your AltiWare system.
•
Monitor List - lets you select the Physical or IP extensions you wish
to monitor. Monitoring is available within AltiView and
AltiSupervisor.
•
Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
Enhanced Password Security - allows administrators to lock
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extensions that have been "attacked" with false password
attempts and to set default system passwords for newly created
or newly assigned extensions (more secure than the default of an exact
extension/password match). Password requirements are also stricter.
Auto Attendant Configuration File - lets you export your
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complete Auto Attendant configuration to an html file.
20 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
