Altigen Altiware OE 4.5 System Administration & Installation Manual page 418

Table 2: RTM Data Format
Database Definition
Element
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time the agent
answers a call
until the call is
disconnected or
transferred out of
the WG
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
"Connected"
state
OutCallDuratio Duration of
n outgoing calls
(NumOutCall);
from the time the
call enters
"Connected"
state until
disconnect
NumWrapUp Number of times
agent entered
Wrapup, where
Wrapup lasts
from agent-set
"Not Ready" to
"Ready" status
WrapUpDurati The amount of
on time for Wrapup,
where Wrapup
lasts from agent-
set "Not Ready"
to "Ready" status
AltiWare OE System Installation & Administration Manual
Call Accounting Report Formats
Type Specification/
* CDR Client
Field
ULONG * Calls
Answered
Duration
short * Outgoing
Calls
ULONG * Outgoing
Calls Duration
short * Wrapup
ULONG * Wrapup
Duration
389