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Setting Up Monitor Lists
• If you add an extension (1001, for example) that belongs to
Workgroup A to the Monitor List for a member of Workgroup B, the
Workgroup B member will only be able to pick up personal calls to
1001, not workgroup calls.
• In AltiSupervisor, the user can monitor only the workgroup(s) he or
she logs in to, regardless of the monitoring rights assigned to his or her
extension in AltiAdmin.
• Workgroup pilot numbers in the Monitor list have no effect in
AltiAgent or AltiView; regardless of the AltiAdmin settings, a user
cannot monitor a workgroup to which he or she does not belong, and a
user always has monitoring rights to every member of a workgroup to
which he or she does belong.
Note:
These restrictions can be overridden by third-party applications
that make calls through AltiLink Plus.
Configuring a Monitor List
To set up a monitoring list, select the extension number to receive the
monitoring rights from the list in the Extension Configuration General
window, then click the Monitor List tab.
Figure 15. Monitor List window, Extension Configuration
230 AltiWare OE System Installation & Administration Manual
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Troubleshooting
