Altigen Altiware OE 4.5 System Administration & Installation Manual page 412

Table 2: RTM Data Format
Database Definition
Element
QLength Number of calls
routed into the
queue; if a call is
recycled into the
queue after
RNA, the count
is increased
DurationInQ Time calls
waited in queue
during searched
time interval
before being
abandoned or
answered
NumInCall Calls answered
by an agent; if a
call is forwarded
to and answered
by multiple
agents, the count
is increased
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time an agent
answers a call
until the call is
disconnected or
transferred out of
the WG
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
"Connected"
state
AltiWare OE System Installation & Administration Manual
Call Accounting Report Formats
Type Specification/
* CDR Client
Field
short * Calls in Queue
ULONG *It is not an
accumulated
value, it is
recorded at a
specific point in
time.
short * Calls
Answered
ULONG * Calls
Answered
Duration
short * Outgoing
Calls
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