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Enabling One Number Access
This check box option is available to all extension types, but with
qualifications:
•
It is available to physical extensions only when the Forward to Voice
Mail option is selected.
•
It is available to workgroup pilot numbers when the Forward to
Workgroup Voice Mail, Forward to Member Voice Mail, or
Forward to Next Workgroup Member is selected.
•
It is not available when Forward to Auto Attendant or Forward to
Extension is selected.
Enabling RNA Log Out
This "Ring No Answer" check box option is available only to workgroups,
and only when Enable No Answer Handling is selected. When a
workgroup member's extension is rung and there is no answer, that
member's extension is automatically logged out of the workgroup.
Setting Workgroup Handling
For workgroups pilot numbers, the Extension Configuration Answering
window lets you set the handling of normal inbound calls: how to route the
incoming call to an extension, using one of the following options:
•
Ring First Available Member—first available extension in a
workgroup. For example, if there are three member extensions in a
workgroup, the call is always sent to the first member configured in the
workgroup. If this member is busy, the call goes to the second member
configured and so forth.
•
Automatic Call Distribution—a round-robin method that attempts to
evenly distribute calls among the workgroup members. This method
sends the call to the next member configured in the workgroup
(regardless of whether the previous member is busy or not).
•
Ring Longest Idle Member—the agent who has been off the phone
the longest.
•
Ring All Available Members—all extensions in a workgroup.
AltiWare OE System Installation & Administration Manual
Extension and Workgroup Configuration
225
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Table of Contents
Troubleshooting
