Altigen Altiware OE 4.5 System Administration & Installation Manual page 416

Table 2: RTM Data Format
Database Definition
Element
OutCallDuratio Duration of
n outgoing calls
(NumOutCall);
from the time the
call enters
"Connected"
state until
disconnect
NumWrapUp Number of times
agent entered
Wrapup, where
Wrapup lasts
from agent-set
"Not Ready" to
"Ready" status
WrapUpDurati The amount of
on time for Wrapup,
where Wrapup
lasts from agent-
set "Not Ready"
to "Ready" status
NumCallToVM Count of
voicemail
messages
VMDuration Total duration of
voicemail
messages
nGroups Count of
workgroups
agent is logged in
to.
Agent Per Workgroup
AltiWare OE System Installation & Administration Manual
Call Accounting Report Formats
Type Specification/
* CDR Client
Field
ULONG * Outgoing
Calls Duration
short * Wrapup
ULONG * Wrapup
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
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