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Key AltiServ Characteristics
One Number Access (enhanced) - a feature that eliminates
NEW
"telephone tag" by forwarding important callers to
predetermined numbers, according to a designated schedule.
Setup is available through the One Number Access page of Extension
Configuration and/or web-based AltiReach and AltiView
management. In OE 4.5, ONA passwording is optional. The user can
press any key to pick up an ONA call.
•
Operator Off-line - when this feature is enabled, all calls are directed
to the Auto Attendant. When the caller dials 0 and the operator is not
available, the call is routed to the operator mailbox.
•
Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
•
Outside Call Blocking - when this feature is enabled, access to
outside lines is temporarily disallowed.
•
Overhead Paging - allows the use of voice paging over an internal
public address system.
•
Overhead Paging by Trunk - allows the use of voice paging or
broadcasting through a trunk without checking call progress.
Personal Call Park and Pick Up (enhanced) - users can park
NEW
calls at one station to be picked up at another station. Up to 50
calls may be parked at one station simultaneously. In OE 4.5,
calls parked to a workgroup are protected. Only workgroup agents
or the person who parked the call can pick it up.
•
Power Failure Transfer - upon loss of power, this feature allows the
first trunk and first extension on each Quantum board to be
automatically connected. Ensures emergency outside line access in
case of power failure.
Return to Auto Attendant - after leaving a voicemail
NEW
message and pressing # to send it, incoming trunk callers are
prompted with the option to return to the Auto Attendant to try
another path or person.
•
System Call Park and Pick Up - allows user to park and pick up a call
at a public "location." The system allows user to park up to 100 calls
at any given time.
10 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
