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Technical Support
End User customers, please contact your Authorized AltiGen Dealer for
technical support. Direct AltiGen support is available to End User
customers through E-mail only, when addressing problems that
cannot be resolved by referring to the instruction manuals or by your
Authorized AltiGen Dealer.
Technical Support Hours
During AltiGen's business hours (7:00 A.M. to 5:30 P.M., Pacific Standard
Time, Monday through Friday except holidays), your call will be returned
in the order it was received (on a first come, first serve basis), within two
(2) hours under normal circumstances. Outside AltiGen business hours,
only emergency calls will be returned within eight (8) hours. All other calls
are returned on the next business day.
How To Reach AltiGen Technical Support
Contact AltiGen technical support by any of the following methods:
• CALL 510-252-9712 and follow the prompts. This is available to
Authorized AltiGen Dealers and Distributors only. Your call
will be answered by one of AltiGen's Technical Support
Representatives or routed to the Technical Support Message Center
if no one is available to answer your call. Your call will be returned
promptly, within two (2) hours under normal circumstances. Please
see "Tech Support on AltiGen's Web site."
• SEND EMAIL TO: support@altigen.com. Messages are checked
on a daily basis.
• SEND A FAX TO 510-252-9738, ATTENTION: Technical
Support.
Tech Support on AltiGen's Web Site
AltiGen offers tech support on the web at http://www.altigen.com/IT
Corner.html.
Unresolved Problems Escalation Procedure
The following escalation steps should be followed to report unresolved
problems. Please contact the following parties in the order listed:
396 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
