[Ata] Overhead Paging (Ohp) Troubleshooting - AT&T SB67040 User Manual

[ATA] Overhead Paging (OHP) Troubleshooting

Symptom
Overhead paging (OHP) is
not working.
Troubleshooting
Synapse User's Guide
Probable Cause
You don't know whether your
OHP is single- or multi-zone
and whether it needs an FXS
or an Audio-Out connection.
The OHP may not be properly
installed.
Corrective Action
There are three possible configurations for OHP:
Single-zone paging connected to the AUX OUT jack.
Single-zone paging connected to one of the two FXS
ports.
Multi-zone paging connected to one of the two FXS
ports.
Select the appropriate configuration for your specific
paging equipment.
Refer to your OHP product documentation and the
respective troubleshooting section below. The paging
equipment, the jack it is plugged into, and the WebUI must
all match.
For OHP equipment connected to an FXS port, verify
WebUI configuration:
a. Connect a corded phone to the FXS port configured
for paging and verify that the phone rings when it is
paged.
b. If the phone does not ring, there is a problem with the
WebUI configuration or the installation at the ATA.
c. If the phone rings, the configuration allows
communication with the OHP. Verify your paging
equipment. Does it have power? Is it turned on?
Refer to your paging equipment documentation if
there are still problems.
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ATA OHP Troubleshooting