AT&T SB67040 User Manual page 293

Symptom
A caller hears, "Invalid
extension." while interfacing
with the Auto Attendant.
A caller hears, "Extension
Unavailable" when calling a
DID number.
Incoming calls do not come
in.
You are told to restore
Deskset factory defaults.
The menu does not work.
Troubleshooting
Synapse User's Guide
Probable Cause
The caller entered an
extension number that does
not exist in your system.
The caller was forwarded to
an extension number that
does not exist in your system
when interacting with the
Auto Attendant.
The SA changed an analog
phone or fax FXS extension
to an OHP extension without
releasing the DID number.
Caller dialed a DID fax
number
The Deskset needs to be
reset.
There may be no power or
the Deskset may need to be
reset.
Corrective Action
Provide callers with the right extension number.
A Deskset may have been unplugged since the Auto
Attendant was set up.
On the administrator WebUI, click Extension Settings,
then Basic Settings. Verify the Select Extension
number and select Unassigned from the Select DID
drop-down list. Then click
Use your Pilot number for your outgoing caller ID and
make sure others know that your DID fax number should
not be used for incoming calls.
Reset the Deskset. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
If the screen is blank, verify that power is applied.
Reset the Deskset. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
293
Deskset Troubleshooting