AT&T SB67040 User Manual page 280

Symptom
Calls to the Auto Attendant
are not directed to the
selected extension.
I cannot retrieve parked
calls.
I cannot dial an outside
number. I reach an extension
instead
Voicemail is not received at
the called extension.
Troubleshooting
Synapse User's Guide
Probable Cause
Direct Dial is not enabled
The first digit of the
extension matches an Auto
Attendant Menu item.
The first digit of an extension
number matches the first
digit of parked calls.
The extension prefix matches
the first digit of the outside
phone number you tried to
dial, and you don't have to
dial a digit before dialing
outside phone numbers.
Target extension Voicemail is
full.
Extension is unplugged.
Distribution List error.
Corrective Action
Enable Direct Dial. On the administrator WebUI, click
System Settings, then Direct Inward Dial, and verify
the Current DID Ranges. Then click
Ensure that the first digits of the extension numbers do
not match the Auto Attendant menu choices. Change the
Auto Attendant menu choices or the first digits of the
extensions so they do not match.
Correct your dial plan. Do not have extension numbers
whose first digits match the park extension prefix. On the
administrator WebUI, click System Settings, then Dial
Plan Settings.
Change the PSTN Trunk Prefix to something other than
none. In the administrator WebUI, click System
Settings, then Dial Plan Settings.
If you want to maintain the ability to dial outside phone
numbers without a preceding digit, change the extension
prefix to avoid matching the first digits of commonly
called outside phone numbers. On the administrator
WebUI, click Extension Settings, then Basic Settings.
Select a new extension number in the Change Extension
Number to box.
Deletes messages.
Plug in the extension.
Verify the Distribution List. Log in as an individual user on
the WebUI, click Voicemail Distribution.
280
Gateway Troubleshooting