AT&T SB67040 User Manual page 283

Symptom
Deskset screen displays
Synch Failed.
Other Desksets do not
appear in the Extension list.
Troubleshooting
Synapse User's Guide
Probable Cause
The Deskset was
disconnected, then
reconnected after
configuration changes were
made to the system.
The Deskset has returned to
the system after being
deleted from the system.
The Deskset was configured
on another network.
The same Deskset extension
number already exists.
A Deskset from another
system was connected to the
current system.
The Deskset is not connected
to the same subnet as the
other Desksets.
Corrective Action
Refer to "Reintroducing a Deskset Into the System" on
page 257.
Refer to "Reintroducing a Deskset Into the System" on
page 257.
The system administrator can back up your Deskset and
then reset it to factory defaults by using a paper clip to
press and hold the RESET switch (located on the
underside of the unit) for more than five seconds. Restore
your settings after restart.
Reset the Deskset to factory defaults without the network
cable connected.
Reset the Deskset to factory defaults without the network
cable connected.
Verify that the first two sections of the IP address (the
portion before the second "dot") match the IP addresses
of the other Desksets or that the subnets are set up to
communicate with each other. Press MENU and then 4 at
a Deskset to find the IP address.
If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset a static
IP address to match the other Desksets.
283
Deskset Troubleshooting