AT&T SB67040 User Manual page 287

Symptom
I receive only caller ID
numbers, not caller ID
names.
Call does not auto answer.
My PC, which is connected to
the LAN through the Deskset,
briefly loses its network
connection.
Troubleshooting
Synapse User's Guide
Probable Cause
Your T1 telephone service
provider may use DMS-100
or 5ESS signalling protocols,
which do not support caller
ID name delivery.
The Deskset is set to Call
Forward All.
The Deskset is in DND mode.
Your Auto Answer delay is
greater than your Call-
Forward – No Answer delay.
Ring Group calls cannot be
automatically answered.
For PCs connected to the
LAN through Desksets,
disruption to the Deskset
operation affects the PC. For
example, when the Deskset
restarts (possibly due to a
software upgrade) the
connection to the LAN will
be temporarily lost.
Corrective Action
Talk to the service provider about obtaining PRI-NI2
signaling.
Deactivate Call Forward All on the user's Deskset. On the
Idle screen, press
Deactivate DND on the user's Deskset. On the Idle screen,
press .
Adjust the user's auto answer delay. Press MENU -> User
Settings > Auto Answer.
If your location has a T1 Gateway and DID numbers, ask
your SA to provide you a DID phone number and ask
people whose calls you want auto answered to dial your
DID number.
If the PC is connected to the Deskset, and if the PC is
connected to an Uninterruptible Power Supply (UPS), plug
the Deskset into the UPS.
Use separate Ethernet connections for the Deskset and
the computer.
287
Deskset Troubleshooting
.