AT&T SB67040 User Manual page 281

Symptom
Round Robin extensions do
not ring in the correct order.
Incoming DID calls do not
reach my extension.
Troubleshooting
Synapse User's Guide
Probable Cause
The system time is not
properly configured.
Outside caller dialed the
caller ID number that came
with a fax or an outgoing
voice call was made on the
fax line. Outside calls placed
to the DID fax number go
directly to the fax machine.
Corrective Action
All devices's time settings need to be synchronized. Either
set the System Time/Date Options to automatic (if the
Internet is available) or to manual. On the administrator
WebUI, click System Information, then Basic Settings.
Set the System Time/Date Options.
Ensure that fax line uses the Pilot Number for outgoing
CID. On the administrator WebUI, click System Settings,
then Direct Inward Dial, and set the Outgoing Caller
ID for all Extension to System Pilot Number (global
setting). Then click
281
Gateway Troubleshooting