Reintroducing A Gateway Or Ata Into The System - AT&T SB67040 User Manual

Reintroducing a Gateway or ATA Into the System

If there are no more than five Gateways in the system (four PSTN Gateways and 1 T1 Gateway), and a Gateway or ATA screen
displays Synch Failed or Synchronizing... for more than a few minutes, you may need to remove the Gateway or ATA from the
system and reintroduce it. This problem may have been caused by the Gateway or ATA having been part of a different network
or by a network disruption, which may have been caused by an AC power failure.
To reintroduce a Gateway or ATA into the system:
1. Ensure that the Gateway or ATA is connected to the same LAN as other system Gateways, Desksets, and the PC you will
use to access the WebUI. Confirm that the first three octets of the IP address match other devices in the system.
2. Back up the system if you are reintroducing a Gateway and this is the only Gateway.
If you are reintroducing a Gateway or ATA, and there are other Gateways that are synchronized, this step is not
necessary.
Log in as administrator using the Gateway or ATA IP Address, shown on the Gateway or ATA display.
a.
b. Click Device Management, then Back up/Restore, then System Settings in the Navigation Menu at left.
Click Back up System Settings and save the file to a specified location on your computer. You will need to locate
c.
and retrieve this file later, so make sure you remember where you saved it. The file name will be in the format:
backup_system_[year]–[month]–[day]_[time].cfg.
If you back up the system less than one minute after creating another back up, you may overwrite the earlier file.
The system backup also saves ATA setup information.
3. Disconnect the Gateway or ATA from the network by unplugging the Ethernet cable from the Ethernet port located on the
front of the Gateway.
Troubleshooting
Synapse User's Guide
260