AT&T SB67040 User Manual page 288

Symptom
Deskset does not receive
Voicemail.
Number of new messages or
all messages does not match
on Cordless Handset and
Deskset.
My Deskset does not
automatically forward a call
to another extension.
Troubleshooting
Synapse User's Guide
Probable Cause
Calls are not being directed
to Voicemail, or the
Voicemail memory is full.
Cordless Handsets registered
to Desksets that have access
to Group Mailboxes do not
recognize the messages in
the Group Mailboxes.
The Call Forward All settings
are incorrect.
Corrective Action
Verify that Call Forward All is off or is targeted to
Voicemail.
Press to turn this feature off.
be in the top right corner of the Deskset display.
To set the Call Forward All target, Login as a user to
the WebUI. On the Basic Settings screen, set the
Target Type to Voicemail. Then click
Check the Call Forward – No Answer setting (in the Admin
Settings on the Deskset). Calls may be forwarding to
another phone number instead of Voicemail.
Check your available Voicemail memory. You may need to
delete some messages to create space.
The optional Cordless Handsets do not have access to
Group Mailboxes. Therefore, Group Mailbox messages do
not accrue on the Handset.
Check that Call Forward All is on (
in the top right corner of the screen while in Idle mode).
Ensure that a valid extension number has been entered as
a destination extension. It is not necessary to enter a 9 or
whatever digit, if any, that must be dialed first to indicate
this is an outside call.
Confirm that the Call Forward All Target is set to
288
Deskset Troubleshooting
will not
.
should appear
.