AT&T SB67040 User Manual page 291

Symptom
DDNs (Directory Dial
Numbers) do not dial out
properly from the Call Log.
I am unable to record a
prompt.
There is no key so I
cannot forward messages to
Distribution list.
I am unable to add an entry
to Quick-Dial list.
Incomplete Voicemail
messages.
Troubleshooting
Synapse User's Guide
Probable Cause
This system does not support
DDN.
The selected Deskset is set
up to forward all calls.
The key is not
present unless the
Distribution List feature is
enabled and the extension
user created at least one
Distribution List.
The Quick-Dial list is full — a
maximum of six entries are
allowed.
Recording interrupted by
time–out or full memory.
Corrective Action
DDNs in the Call Log are treated like all other caller ID
phone numbers.
Select a different Deskset to record the greeting.
Disable the call forwarding on the selected Deskset.
Log on as a user to the WebUI and enable Distribution
Lists and create one or more Distribution Lists.
You can edit Quick-Dial entries on the Deskset or the
WebUI. You cannot delete Quick-Dial entries. If you wish
to replace an entry, edit the entry and replace the details.
See "Accessing the Quick-Dial List" on page
If a caller leaves a very long message, part of it may be
lost when the Deskset disconnects the call after two
minutes.
If the caller pauses for longer than six seconds, the
Deskset stops recording and disconnects the call.
If the Deskset's memory becomes full during a message,
the Deskset stops recording and disconnects the call.
If the caller's voice is very soft, the Deskset may stop
recording and disconnect the call.
291
Deskset Troubleshooting
116.