Chapter 25 Troubleshooting Call Home; Overview; Destination Profiles - Cisco 9134 - MDS Multilayer Fabric Switch Troubleshooting Manual

S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
Troubleshooting Call Home
This chapter describes how to troubleshoot the Call Home feature in the Cisco MDS 9000 Family. It
includes the following sections:
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•
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Overview

The Call Home functionality is available directly through the Cisco MDS 9000 Family. It provides
multiple Call Home profiles (also referred to as Call Home destination profiles), each with separate
potential destinations. You can define your own destination profiles in addition to using the predefined
profiles.
The Call Home function can also leverage support from Cisco Systems or another support partner.
Flexible message delivery and format options make it easy to integrate specific support requirements.
For those who have service contracts directly with Cisco Systems, automatic case generation with the
Technical Assistance Center is possible by registering with the AutoNotify service. AutoNotify provides
fast time to resolution of system problems by providing a direct notification path to Cisco customer
support.
The AutoNotify feature requires you to configure several Call Home parameters including certain
contact information, e-mail server, and an XML destination profile as specified in the Service Activation
document found on the Cisco.com website at:
http://www.cisco.com/en/US/partner/products/hw/ps4159/ps4358/products_configuration_example091
86a0080108e72.shtml.
A cisco.com password is required for this website.
Note

Destination Profiles

A destination profile contains the required delivery information for an alert notification. Destination
profiles are typically configured by the network administrator. At least one destination profile is
required. You can configure multiple destination profiles of one or more types.
OL-9285-05
Overview, page 25-1
Initial Troubleshooting Checklist, page 25-3
Call Home Issues, page 25-4
C H A P T E R
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
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