Contacting Customer Support - Cisco 9134 - MDS Multilayer Fabric Switch Troubleshooting Manual

Chapter 1 Troubleshooting Overview
S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m

Contacting Customer Support

If you are unable to solve a problem after using the troubleshooting suggestions in this guide, contact a
customer service representative for assistance and further instructions. Before you call, have the
following information ready to help your service provider assist you as quickly as possible:
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After you have collected this information, see the
Security Guidelines" section on page
For more information on steps to take before calling Technical Support, see the
Technical Support" section on page
OL-9285-05
Date you received the switch
Chassis serial number (located on a label on the right side of the rear panel of the chassis)
Type of software and release number
Maintenance agreement or warranty information
Brief description of the problem
Brief explanation of the steps you have already taken to isolate and resolve the problem
"Obtaining Documentation, Obtaining Support, and
xxxii.
A-1.
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
Contacting Customer Support
"Before Contacting
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