Troubleshooting Power Supply Issues
S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
All Power Supply LEDS Are Off
Symptom
The following system messages may be generated with this symptom:
Error Message PLATFORM-2-PS_FAIL: Power supply [dec] failed or shutdown (Serial No.
[chars]).
Error Message PLATFORM-2-PS_MISMATCH: Detected power supply [chars]. This reduces
the redundant power available to the system and can cause service disruptions
(Serial No. [chars]).
Error Message PLATFORM-5-PS_REMOVE: Power supply [dec] removed (Serial No. [chars]).
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
4-4
All power supply LEDS are off.
Power supply failed or has been shut down.
Explanation
Enter the show environment power and show platform internal info CLI
Recommended Action
commands or similar Fabric Manager or Device Manager command to collect more information.
Refer to power supply documentation in the relevant hardware installation guide to learn more on
increasing or decreasing power supply capacity and configuring power supplies.
Detected a new power supply that has reduced capacity compared to an existing power
Explanation
supply.
Refer to power supply document on increasing decreasing power supply
Recommended Action
capacity and configuring power supplies. Enter the show environment power and show platform
internal info CLI command or similar Fabric Manager/Device Manager command to collect more
information.
Explanation
Power supply has been removed.
No action is required.
Recommended Action
Chapter 4
Troubleshooting Hardware
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