Contacting Customer Service - Cisco Nexus 7000 Series Troubleshooting Manual

Contacting Customer Service

d) Place one hand on the module handle and pull the module part way out of the chassis.
e) Push the module back into the chassis until it is seated on the midplane.
f) Simultaneously rotate both ejector levers to the front of the module to fully seat the module.
g) Make sure that each of the captive screws on the module is aligned with its holes in the chassis.
h) Securely tighten each captive screw (to 8 in-lb [0.9 N·m]) to the chassis.
Step 4 Contact TAC for assistance (see the
Contacting Customer Service
If you cannot solve a startup problem after using the troubleshooting suggestions in this chapter, contact the
Technical Assistance Center (TAC) for assistance and additional instructions. Provide the following information
to help your TAC representative address your problem as quickly as possible:
• Date that you received the switch
• Chassis serial number (located on a label on the right of the rear panel of the chassis)
• Type of software and release number
• Maintenance agreement or warranty information
• Brief description of the problem
• Brief explanation of the steps that you have already taken to isolate and resolve the problem
Note
To contact TAC, go to
Troubleshooting
10
Contacting Customer Service, on page
If you have CLI access, enter the show sprom all command to display the backplane contents.
http://tools.cisco.com/ServiceRequestTool/create/launch.do .
10).
Troubleshooting