Viewing Configuration Information; Using Log Files And Touch Files To Troubleshoot The Access Gateway Appliance; Viewing Log Files - Novell ACCESS MANAGER 3.1 SP2 - ACCESS GATEWAY GUIDE 2010 Manual

7.1.4 Viewing Configuration Information

The configuration store maintains two versions of the Access Gateway configuration and the
browser cache maintains one.
Current: The current configuration is the version of the configuration that the Access Gateway
is currently using.
You can view this configuration in file format by clicking Access Manager > Access Gateways
> [Name of Server] > Configuration > Export. Do not set a password to encrypt the file. The
exported file contains the current configuration.
Working: The working configuration is the version that you have saved by clicking the OK
button on the Server Configuration page, but you have not applied the changes by clicking the
Update or the Update All link on the Access Gateways page. This version is not viewable from
the Administration Console.
Browser Cache: All configuration changes are saved to the browser cache when you click the
OK button on a configuration page. To view the configuration currently in the browser cache,
click Access Manager > Auditing > Troubleshooting, scroll to the Cached Access Gateway
Configurations section, then click View. You can view the cached configuration of an
individual Access Gateway, or if the Access Gateway is a member of a cluster, you can view
the cached configuration of the cluster and each member. The + and - buttons allow you to
expand and collapse individual configurations.
7.2 Using Log Files and Touch Files to
Troubleshoot the Access Gateway Appliance
Section 7.2.1, "Viewing Log Files," on page 206
Section 7.2.2, "Using Touch Files," on page 207

7.2.1 Viewing Log Files

Table 7-3 describes the Access Gateway files that contain troubleshooting information.
Log Files with Troubleshooting Information
Table 7-3
Log File
catalina.out
206 Novell Access Manager 3.1 SP2 Access Gateway Guide
Description
Located in the /var/opt/novell/tomcat5/logs
available from the General Logging page in the Administration Console.
The Embedded Service Provider, which communicates with the Identity
Server, writes to this log file. The log level is controlled by the Identity
Server Configuration. For configuration information, see
Logging for Policy Evaluation" in the
Policy Guide.
For information on how to use the entries for policy troubleshooting, see
"Troubleshooting Access Manager
Manager 3.1 SP2 Policy Guide.
directory and
"Turning on
Novell Access Manager 3.1 SP2
Policies" in the Novell Access