Novell ACCESS MANAGER 3.1 SP2 - ACCESS GATEWAY GUIDE 2010 Manual page 232

4 Enter the following command to start the Access Gateway:
/etc/init.d/novell-vmc start
5 Repeat the scenarios to reproduce the issue.
The core is dumped to the
<pid>
After the core is dumped, the Access Gateway restarts.
6 Tar or zip the core dump and send it to Novell Support.
Proxy Hang Core
To analyze the proxy hang and create a core file:
1 Enter the following command to change the root environment:
chroot /chroot/lag
2 Enter the following command to attach the ics_dyn process to the debugger:
gdb /opt/novell/bin/ics_dyn <pid>
Replace <pid> with the process ID of the ics_dyn process. You can get the process ID by
entering the following command:
pgrep ics_dyn
3 At the GDB prompt, enter the following command:
set logging on <filename>
Replace <filename> with the name of the file that will store the output of the executed
debugger commands.
4 Enter the following command to collect a stack trace of all threads:
thread apply all bt
5 Enter the following command to turn off logging:
set logging off
6 Enter the following command to save the core dump in the
gcore
The core dump is saved as
7 Tar or zip this file and send it to Novell Support.
Packet Capture
The
tcpdump
1 Log in as the
2 Enter the following command:
tcpdump -s0 -n -t -p -i 'any' -w filename.cap
3 Tar or zip this file and send it to Novell Support.
232 Novell Access Manager 3.1 SP2 Access Gateway Guide
/chroot/lag core
is the process ID of the ics_dyn process.
core.<pid>
utility allows you to capture network trace packets.
user.
root
. file.
<pid>
/chroot/lag
.
directory.