Form Fill Issues - Novell ACCESS MANAGER 3.1 SP2 - ACCESS GATEWAY GUIDE 2010 Manual

Username: The full distinguished name of the user. The username can contain a
maximum of 20 characters.
TTL: The time remaining before the user session goes to the retired state if the user
session remains idle.
Timeout: The session timeout is displayed in d:hh:mm:ss format.
The screen displays 20 users at a time. The screen also displays the browser IP address. The
following options are available at the bottom of the screen:
Previous Page: Takes you to the previous page.
Next Page: Takes you to the next page (to view the next set of users).
Refresh: Refreshes the page to reflect the latest user status.
Exit: Exits the console.
Error Codes
The following error codes indicate authentication problems:
"500 Internal Server Error" on page 237
"504 Gateway Timed Out" on page 237
500 Internal Server Error
Possible Cause: Authentication failed because of a system error.
Action: Contact Novell Support.
504 Gateway Timed Out
Possible Cause: The authentication back-end channel is not working.
Action: Use the following command to check to see if the Embedded Service Provider is listening
on the loopback address 127.0.0.1 at port 8080:
netstat -na | grep 8080
If the Embedded Service Provider is down, restart the service provider from the Administration
Console.
If the issue persists, contact Novell Support.

7.8 Form Fill Issues

Form Fill error messages are logged only if you set the log level to LOG_DEBUG. The entries are
logged in the
ics_dyn.log
information, see "Form Fill
This section contains the following information about form fill issues:
Section 7.8.1, "Form Fill Does Not Process Forms with Complicated JavaScript Functions
When Data Is Auto-Submitted," on page 238
Section 7.8.2, "Form Fill Error Messages," on page 238
Section 7.8.3, "Alert: SSO (Form Fill) Failed Due to Malformed HTML," on page 238
file. Search for entries with a correlation tag of
Traces" in the Novell Access Manager 3.1 SP2 Policy
AM#504507
Troubleshooting the Access Gateway Appliance 237
. For more
Guide.