Basic Troubleshooting; Resolve Mobile Application Communication Issues - Cooper WaveLinx Lite User And Programming Manual

Basic Troubleshooting

Resolve Mobile Application Communication Issues

Communications issues may be caused by a variety of factors. This section discusses specific steps to resolve communications issues that
may occur.
Communication Issue
The communications icon
indicates no network
connection
There are alert icons on the
zone and/or devices.
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Possible Causes
The network connection needs to
•
be refreshed.
• The mobile device's Bluetooth may
be off.
• There are no provisioned line
voltage powered devices assigned
to the area.
Bluetooth connection may need to
•
be reset.
Device is out of range of nearest
•
WaveLinx Lite Device
This is caused when programmed settings
fail to completely transmit to some of the
devices.
Large amounts of network traffic
•
may have occurred on the
Bluetooth network when the
command was processed.
The device took too long to
•
respond and communications
timed out.
Intermittent signal issues.
•
• The device is offline.
The mobile device's Bluetooth may
•
need to be reset.
Resolution Steps
Tap on the icon to refresh the connection.
Verify that Bluetooth is turned ON.
Provision a line voltage powered device and assign it to
the area.
On the mobile device, turn off Bluetooth and then turn it
back on to refresh the connection.
Move closer to the nearest device.
Make sure that the mobile device is well within range of
the nearest WaveLinx Lite device and the network shows
a connection.
Process the zone alert first.
• Tap on the alert icon at the top of the zone screen.
The system will attempt to reprocess the
communications. If successful, the alert will clear. This
may also cause device alert icons to clear too. Retry if
the alert does not clear.
If the alert still does not clear:
• Close the mobile app.
• Turn off the mobile device's Bluetooth.
• Turn on the mobile device's Bluetooth.
• Open the mobile app.
• Try to clear the zone alert again.
Retry if the alert does not clear.
clear. This may also cause device alert icons to clear
too. Retry if the alert does not clear
If alerts still show on individual devices, tap on the
device alert to reprocess the communication. The alert
will clear once the settings have been sent to the device.
Retry if the alert does not clear.
If an alert does not clear after multiple retry attempts,
follow device is offline steps.
User Manual: WaveLinx Lite (4.0)
If successful, the alert will
.
Clear zone
alert first
Clear device
alert second