Laser Malfunction - Xerox Phaser 6115MFP Service Manual

12H Laser Malfunction
To avoid the potential of electric shock, ensure the power to the printer is off and the power cord is disconnected from
the wall outlet prior to performing each step of the following troubleshooting procedure.
Phaser 6115MFP Multifunction Product Service Manual
Troubleshooting Procedure Table
Step Action and Questions
Check the connectors P/J3, P/J19, and P/
1
J20 between the Laser Unit and both the
Engine Control Board and the Image
Processor (IP) board for proper
connection.
Are the connectors seated properly?
2 Replace the Laser Unit (page 8-15).
Does the problem persist?
Replace the Image Processor Board
3
(page 8-55).
Does the problem persist?
Replace the Engine Control Board
4
(page 8-57).
Laser inoperative or malfunctioning.
Applicable Status Code
12H:

Laser Malfunction

Initial Actions
Run the printer test page.
Power down and reboot the system.
Troubleshooting Reference Table
Applicable Parts
Laser Unit, PL4.14.1
Engine Control Board,
PL4.19.15
Image Processor Board,
PL4.19.1
Warning
Error Codes and Messages
Yes
Go to Step 2.
Go to Step 3.
Go to Step 4.
Complete.
Wiring and Plug/Jack References
Print Engine Board Plug/Jack Designators
(page 10-3)
Engine Control Board to Power Supply and
Laser Unit Wiring (page 10-14)
Image Processor Board to Laser and Scanner
Wiring (page 10-21)
No
Reseat the
connectors. If
the problem
persists, go to
Step 2.
Complete.
Complete
3-17