M120 Routing Engine Serial Number Label; Contacting Customer Support; Figure 110: M120 Routing Engine Serial Number Label - Juniper Networks Hardware Manual

M120 Routing Engine Serial Number Label

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Contacting Customer Support

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The serial number label is located on the right side of the top of the Routing Engine (see
Figure 110 on page 263).

Figure 110: M120 Routing Engine Serial Number Label

M120 Routing Engine Description on page 18
M120 Routing Engine LEDs on page 21
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Appendix G: Contacting Customer Support and Returning M120 Hardware
263