Transmission Problems - Xerox 665 System Administrator Manual

Transmission Problems

Problem
When you place a
document in the Document
Tray, nothing happens.
When you press the Start
key in the Direct Send
mode, the message
"Dialing" or
"Communicating" does not
display.
Documents misfeed;
skewed pages.
Documents misfeed;
2 pages feed at a time.
The remote station
receives a blank or
elongated printout.
WorkCentre Pro 665/685/765/785
When transmissions are not successful, check the items in the table
below. If you confirm these items are set up correctly and
transmissions are still unsuccessful, call for technical support.
Check Items
• Have you inserted the document far enough into the
• Is the power cord connected to the AC outlet?
• Is an error message displayed? If so, see the Error
• Is the document size or thickness within
• If you are transmitting "Off-hook", press Start
• Is the modular cord of the fax machine
• Is the Dialing Mode of the machine set correctly?
• Is the telephone functioning properly?
• Is there an error on the receiving side?
• Are the Document Guides adjusted to the document
• Is the Control Panel fully closed?
• Does the document fall within specifications? See
• Is the Document Extension Tray fully extended?
• Are too many pages loaded into the Document
• Does the document fall within specifications?
• Was the document forced too far into the Document
• Is the Document Extension Tray fully extended?
• Have you cleaned the Retard Pad and Rollers? See
• Was the document loaded incorrectly with its
• Is the Control Panel fully closed?
feeder?
Messages and Codes section in this chapter.
specification? See the User's Guide, "Document
Specifications".
before returning the handset to the cradle.
disconnected?
See "Setting the Dial Mode".
width?
the User's Guide, "Document Specifications".
Feeder? See the User's Guide, "Document
Specifications" for maximum capacities.
Feeder?
"Maintaining the Machine".
printed side up?
Troubleshooting
16-19