Reception Problems - Xerox 665 System Administrator Manual

Troubleshooting
Problem
The sending procedure
was completed correctly
but nothing happened at
the receiving end.
Documents cannot be
transmitted overseas.

Reception Problems

Problem
When you are to receive a
document via the Manual
Reception mode, the fax is
not received when the
Start key is pressed.
The received fax will not
feed out.
After placing paper in the
Paper tray, the Paper
Empty message continues
to display.
The received document is
too dark and difficult to
read. Unnecessary lines
are printed.
16-20
Check Items
• Is the remote machine able to communicate with a
• Set the Fax Speed to transmit the document at a
When receptions are not successful, check the items in the following
table. If you confirm these items are set up correctly and receptions
are still unsuccessful, call for technical support.
Check Items
• Did you return the handset to its cradle before
• Is there a document in the Document Tray on your
• Is the modular cord connected?
• Is the power cord connected?
• Does the Paper Tray have paper?
• Is the Top Cover fully closed?
• Is there an error on the sending machine?
• Is the Top Cover fully closed?
• Is the Right Side Cover fully closed?
• Is the paper installed correctly? See "Replacing the
• Is the original document on the sending side of poor
• Is there a problem with the remote machine?
• Does the same problem happen when you copy a
G3 facsimile? The WorkCentre can communicate
with G3 facsimiles but not G2 or G4.
slower speed. See "Setting up the Phonebook".
pressing Start ? If so, you must press Start before
you hang up.
machine? If so, remove it by pressing the Stop key.
Paper".
quality? Check with the remote station.
document? If so, clean the Recording Unit. See
"Maintaining the Machine".
WorkCentre Pro 665/685/765/785