Problem
The paper is fed out but
nothing is printed.
Paper jams occur
frequently.
Machine answers incoming
call but will not receive.
Image Quality
Problems with envelopes
Communications failure
WorkCentre Pro 665/685/765/785
Check Items
• Is the machine out of toner?
• Is the document on the sending side loaded
• Is the Paper Tray adjusted for the correct paper
• Is the Paper Tray fully closed?
• Does the document fall within specifications? See
• Is the Right Side Cover fully closed?
• If Refuse Junk Mail is On the machine will only
If the Document Scanner or Recording Unit is dirty, the quality of your
transmitted or received images can be poor. It is recommended that
these areas are cleaned regularly. Refer to "Maintaining the Machine"
for detailed cleaning procedures.
If you experience feeding problems where the pre-stuck end of
envelopes becoming folded back during printing check that the
envelope is gummed completely.
With the H/N model, if a second line is not plugged in and you try to
send group jobs you will get a comms failure as line 2 is not plugged
in.
Set line 2 to 'receive only'.
correctly?
size? See "Adjusting the Paper Tray".
the User's Guide, "Document Specifications".
receive for other machines listed in your dial
directory phonebook.
Troubleshooting
16-21