Problems With Transmission; Troubleshooting - Xerox WorkCentre M24 Reference Manual

11.1
This section covers problems you may encounter in using the facsimile functions of this
machine and offers possible solutions for correcting them.
If you experience a malfunction or problem with your machine after consulting the following
troubleshooting tables to determine the cause and what measures to take, contact our Cus-
tomer Support Center.
11.1.1
11
Transmission procedure
Telephone line connection
Phone line settings
Phone number of remote
machine
Problems with the remote
machine
Was a Transmission
Report saying "Fail to send
: Pass this report to the
sender." printed?
Activity Report details.
An error message dis-
played?
230

Troubleshooting

Problems With Transmission

Items to check Countermeasures
Check that the procedure is appropriate and retry.
"3.1 Simple Send Procedure" (P. 20)
Check that the phone line is connected correctly.
"1.3 Telephone Line Connectors" (P. 4)
Print an "Expanded Features Settings List" to check that the
dial is appropriate. Correct the settings if necessary.
"9.2 Entering Local Terminal Information" (P. 145)
Check the number displayed on the screen. If you are using
speed dialing, print an Address Book to check the number.
Correct the number if necessary.
G "9.3 Setting an Address Number" (P. 150)
G "10.2 Printing Reports and Lists" (P. 206)
G "10.4 Address Book" (P. 211)
Check whether the remote terminal is on and is ready to
receive/transmit.
Check the Transmission Report.
"10.8 Transmission Report" (P. 217)
Check the Activity Report.
"10.7 Activity Report" (P. 214)
Take the necessary measures described in the message.