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Returns
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name, address, telephone number, and the name of a person Customer
Service can contact regarding this equipment.
•
The purchase order number provided to Customer Service when the RMA number was
requested.
•
A description of the equipment, as well as the number of units that you are returning.
Be sure to include the model and part number of each unit.
•
The shipping address to which Customer Service should return the repaired equipment.
•
The reason for the return:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
If the equipment is defective, please tell us what you observed just before the
equipment malfunctioned. Be as detailed in your description as possible.
–
If there is another reason for returning the equipment, please let us know so we
can determine how best to help you.
4
Pack the equipment in a shipping carton.
5
Write the ADC Wireline Systems Division address and the Return Material Authorization
Number you received from Customer Service clearly on the outside of the carton and return
to:
ADC Wireline Systems Division
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: RMA (Number)
All shipments are to be returned prepaid. ADC will not accept any collect
shipments.
606
Avidia System Configuration and Management User Manual
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