SATO SG112-ex Operator's Manual page 185

No. What to check
3 Is the media or ribbon deformed?
4 Is the media guide set correctly?
5 Is the correct sensor type set?
6 Is the sensitivity of the sensor set correctly?
7 Is the offset set correctly?
8 Is the pitch offset or base reference point offset
set correctly?
9 Is the platen roller dirty?
10 Is the media sensor dirty?
11 Is the data or signal sent from the computer
incorrect?
12 Is the platen roller damaged?
Countermeasure
Use the media or ribbon that is not deformed.
You cannot feed the media or ribbon that is
deformed.
Adjust the media guide.
Set the correct sensor type.
Contact your SATO reseller or technical support
center to adjust the media sensor level.
Adjust the offset.
Adjust the pitch offset or base reference point
offset.
If the platen roller is dirty, clean it using the
cleaning kit.
For product cleaning, refer to
Cleaning the Print Head and Platen
If the media sensor is dirty, clean it using the
cleaning kit.
For product cleaning, refer to
Cleaning the Print Head and Platen
Power on the product again.
Check the data sent from the computer and
interface conditions.
Replace the platen roller.
Contact a SATO reseller or technical support
center for replacement.
SG112-ex Operator Manual
7 Troubleshooting
Section 6.2
Roller.
Section 6.2
Roller.
183