SATO SG112-ex Operator's Manual page 174

7 Troubleshooting
Error
No. Message
Item No. error
18
Kanji memory
error
21
Calendar error
22
Media error
25
172
SG112-ex Operator Manual
LED/Buzzer
ONLINE: Flashes Sequence number of print
green data (one item) is not
STATUS: Lights red. increased by one.
LABEL: Off
RIBBON: Off *The sequence number is
not in sequential order.
Three short beeps.
To clear the error:
Press the LINE
button or cancel the
print job.
ONLINE: Off Invalid Kanji data was
STATUS: Lights red. imported from Kanji
memory.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Power off the
product.
ONLINE: Off The date and time of the
STATUS: Lights red. calendar (option) are
LABEL: Off incorrect.
RIBBON: Off The real-time clock
(calendar) kit is not
One long beep. installed.
To clear the error:
Power off the
product.
ONLINE: Off The media size of the
STATUS: Lights red. print data is longer than
LABEL: Flashes the actual media size.
red.
RIBBON: Off
The media is fed a longer
distance due to the
Three short beeps.
incorrect sensor level.
To clear the error:
Open and close the
print head.
Cause Countermeasure
Check the data to be sent
and the interface settings.
LINE button: Continue
printing from the print data
where the Item No. error
occurred.
Send the SUB command:
Clear the Item No. error
and continue printing from
where it stopped.
Contact your SATO
reseller or technical
support center to replace
the main (CONT) PCB.
Power the product off and
then on again, and check
the print data.
Contact your SATO
reseller or technical
support center to check if
you have installed the
real-time clock (calendar)
kit or replace the real-time
clock (calendar) kit.
Check the media size of
the print data and the
actual media size again.
Specify another print data.
Contact your SATO
reseller or technical
support center to adjust
the media sensor level.