SATO SG112-ex Operator's Manual page 173

Error
No. Message
Download data
error
14
Cutter error
15
Cutter open error
16
BCC check error
17
LED/Buzzer
ONLINE: Off The downloaded data is
STATUS: Lights red. invalid.
LABEL: Off
The download area is not
RIBBON: Off
sufficient.
One long beep.
To clear the error:
Press the ENTER
button.
ONLINE: Off A media jammed at the
STATUS: Flashes cutter unit.
red.
LABEL: Off
RIBBON: Off
The cutter blade does not
Three short beeps.
return to the specified
position.
To clear the error:
Press the FEED
button.
ONLINE: Off The cutter cover is not
STATUS: Flashes attached.
red.
The sensor failure.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Press the FEED
button.
ONLINE: Flashes The BCC code of the data
green to be sent (one item) is
STATUS: Lights red. incorrect.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Press the LINE
button or cancel the
print job.
Cause Countermeasure
Check the downloaded
data.
Check the downloaded
data size.
Remove the jammed
media from the cutter unit.
If the error is not solved,
power the product off and
then on again.
Press the FEED button to
move the cutter blade
back to the specified
position.
If the error is not solved,
power the product off and
then on again.
Attach the cutter cover.
Contact your SATO
reseller or technical
support center to replace
the sensor.
Check the data to be sent
and the interface settings.
LINE button: Continue
printing from the print data
where the BCC error
occurred.
Send the SUB command:
Clear the BCC error and
continue printing from
where it stopped.
SG112-ex Operator Manual
7 Troubleshooting
171