SATO SG112-ex Operator's Manual page 172

7 Troubleshooting
Error
No. Message
Print head error
11
Memory write error
Product memory:
USB memory:
12
SD card write error
170
SG112-ex Operator Manual
LED/Buzzer
ONLINE: Off The print elements are
STATUS: Lights red. worn out.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Power off the
product, or change
print head check
The print head is
conditions.
damaged.
ONLINE: Off The USB memory is
STATUS: Flashes disconnected while
red. writing.
LABEL: Off
The copy area in the
RIBBON: Off
memory is not sufficient.
One long beep.
Writing to the memory
To clear the error: fails.
Power off the
The USB memory is not
product.
formatted.
ONLINE: Off The SD card is not
STATUS: Flashes connected.
red.
The SD card is not
LABEL: Off
connected correctly.
RIBBON: Off
The SD card is
One long beep. disconnected while
writing.
To clear the error:
The SD card read/write
Power off the
fails.
product.
The SD card is not
formatted.
The SD card is write-
protected.
Cause Countermeasure
Change the print head
check conditions to only
check for missing
elements in barcodes and
try to adjust missing
elements to white bars.
Refer to
More Information about
Head Check Function
for details.
Contact your SATO
reseller or technical
support center to replace
the print head.
Connect the USB
memory.
Make sure that the
memory has sufficient
copy area.
Replace the USB
memory.
Format the USB memory
in the memory mode.
Refer to
Memory Mode
Connect the SD card.
Connect the SD card
correctly.
Connect the SD card.
Replace the SD card.
Format the SD card in the
memory mode.
Refer to
Memory Mode
Release the write-protect
of the SD card.
Section 7.1.2
Section 4.2.7
for details.
Section 4.2.7
for details.