Can Feed The Media But Cannot Print - SATO SG112-ex Operator's Manual

No. What to check
7 Is the platen roller dirty?
8 Is the platen roller damaged?
9 Does the interface operate correctly?
10 Is the data or signal sent from the computer
incorrect?
11 Is the main (CONT) PCB defective?
7.3.3

Can Feed the Media but Cannot Print

No. What to check
1 Are the media and ribbon designed for use with
the product?
2 Is the correct sensor type set?
3 Is the print head dirty or is there a label attached
to it?
4 Is the media sensor dirty?
5 Does the interface operate correctly?
6 Is the data or signal sent from the computer
incorrect?
7 Is the print head defective?
Countermeasure
If the platen roller is dirty, clean it with the
cleaning kit.
For product cleaning, refer to
Cleaning the Print Head and Platen
Replace the platen roller.
Contact a SATO reseller or technical support
center for replacement.
Check the interface according to the
Troubleshooting.
Power off and then on the product again.
Check the data sent from the computer and
interface conditions.
Replace the main (CONT) PCB.
Contact a SATO reseller or technical support
center for replacement.
Countermeasure
Use the media and ribbon designed for the
product.
Set a correct sensor type.
If the print head is dirty, clean it using a cotton
swab/cloth dabbed with cleaning liquid. If a label
is attached to the print head, remove it.
If the glue of label is attached to the print head,
clean it using a cleaning kit.
Do not clean using a hard object. Doing so could
cause damage to the print head.
For product cleaning, refer to
Cleaning the Print Head and Platen
If the media sensor is dirty, clean it using the
cleaning kit.
For product cleaning, refer to
Cleaning the Print Head and Platen
Check the interface according to the
Troubleshooting.
Power on the product again.
Check the data sent from the computer and
interface conditions.
Replace the print head and reset the counter.
Contact a SATO reseller or technical support
center for replacement.
SG112-ex Operator Manual
7 Troubleshooting
Section 6.2
Roller.
Interface
Section 6.2
Roller.
Section 6.2
Roller.
Interface
181