Returning An Mx10016 Router Or Component For Repair Or Replacement - Juniper MX10016 Hardware Manual

Contacting Customer Support to Obtain a Return Materials Authorization for an MX10016 Router or
Component | 263
Packing an MX10016 Router or Component for Shipping | 264

Returning an MX10016 Router or Component for Repair or Replacement

If you need to return an MX10016 router, or a component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the component. For instructions, see
an MX10016 Router or Component" on page
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in
an MX10016 Router or Component" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA number. Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in
for Shipping" on page 264.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html.
SEE ALSO
MX10016 System Overview | 21
255.
"Contacting Customer Support to Obtain a Return Materials Authorization for
263.
"Locating the Serial Number on
"Packing an MX10016 Router or Component
254