Returning Hardware; Returning A Ja2500 Junos Space Appliance Or Component For Repair Or; Replacement; Locating The Serial Number On A Ja2500 Junos Space Appliance Or - Juniper JA2500 Hardware Manual

CHAPTER 19

Returning Hardware

Returning a JA2500 Junos Space Appliance or Component for Repair or Replacement
Copyright © 2018, Juniper Networks, Inc.

Returning a JA2500 Junos Space Appliance or Component for Repair or

Replacement on page 183

Locating the Serial Number on a JA2500 Junos Space Appliance or

Component on page 184
Contacting Customer Support to Obtain Return Materials Authorization for Junos Space
Appliances on page 186
Packing a JA2500 Junos Space Appliance or Component for Shipping on page 187
If you need to return a JA2500 appliance or hardware component (field-replaceable unit
[FRU]) to Juniper Networks for repair or replacement, do the following:
Determine the serial number of the appliance or component. For instructions, see
1.
"Locating the Serial Number on a JA2500 Junos Space Appliance or Component" on
page 184.
Obtain a Return Materials Authorization (RMA) number from JTAC as described in
2.
"Contacting Customer Support to Obtain Return Materials Authorization for Junos
Space Appliances" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA number. Refused shipments
are returned to the customer through collect freight.
Pack the appliance or component for shipping as described in
3.
Junos Space Appliance or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
186.
.
"Packing a JA2500
187.
183