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CHAPTER 15
Packing and Returning Hardware
Return Procedure
Related
Documentation
Returning CTP Products for Repair or Replacement
Copyright © 2015, Juniper Networks, Inc.
Return Procedure on page 67
Returning CTP Products for Repair or Replacement on page 67
When you need to return a component:
Determine the part number and serial number of the component. For instructions, see
1.
"Locating CTP Component Serial Numbers" on page
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
2.
Technical Assistance Center (JTAC). See
JTAC" on page
74.
Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
The shipping address for the replacement component, including contact name and
phone number
Description of the failure
The support representative validates your request and issues an RMA number for
return of the component.
Pack the device or component for shipment, performing the procedure described in
3.
"Returning CTP Products for Repair or Replacement" on page
Returning CTP Products for Repair or Replacement on page 67
Contacting Customer Support on page 73
In the event of a hardware failure, please contact Juniper Networks to obtain a Return
Material Authorization (RMA) number. This number is necessary to ensure proper tracking
and handling of returned material at the factory. Do not return any hardware until you
73.
"Information You Might Need to Supply to
67.
67
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