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Contact Customer Support to Obtain a Return Materials Authorization for a PTX10004 Router or
Component | 255
How to Pack a PTX10004 Router or Component for Shipping | 256
Return Procedure Overview
If you need to return a PTX10004 router or a PTX10004 component to Juniper Networks for repair or
replacement, follow these steps:
1. Determine the serial number of the component. For instructions, see
PTX10004 Router or Component" on page
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in
PTX10004 Router or Component" on page
NOTE:
Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in
Shipping" on page
260.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html.
Locate the Serial Number on a PTX10004 Router or Component
IN THIS SECTION
List the PTX10004 Chassis and Component Details Using the CLI | 249
Locate the Chassis Serial Number ID Label on a PTX10004 | 251
Locate the Serial Number ID Label on a PTX10004 Power Supply | 252
248.
"Contact Customer Support to Obtain a Return Materials Authorization for a
255.
"Locate the Serial Number on a
"How to Pack PTX10004 Components for
248
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