Troubleshooting Network Management Domain Lan Issues - Alcatel-Lucent 5620 Troubleshooting Manual

7 — Troubleshooting network management LAN issues
7.1

Troubleshooting network management domain LAN issues

The following procedures describe how to troubleshoot network management
domain LAN issues.
Procedure 7-1 Problem: All network management domain PCs and
workstations are experiencing performance degradation
1
2
Procedure 7-2 Problem: Lost connectivity to one or more network
management domain PCs or workstations
If you can ping a PC or workstation, but are still unable to connect to a machine to
perform a function, there may be a problem with a specific application.
You can also use Procedure
1
2
7-2
Verify that there is sufficient bandwidth between the elements of the network
management domain.
Bandwidth requirements vary depending on the type of management links set up,
and the number of devices in the managed networks. For information about
network planning expertise, contact your Alcatel-Lucent technical support
representative.
See the 5620 SAM Planning Guide for more information about the bandwidth
requirements.
When you are using in-band management, ensure that the network devices used
to transport the management traffic are up. Ping each of the devices to ensure
the management traffic can flow along the in-band path.
In-band management uses a connection provided by a customer service, such as a
VLL. The management traffic is sent in-band along with the customer payload
traffic. The packets with the management data arrive at the device using one of
the virtual interfaces.
7-3
ports that need to be open across firewalls
•
routing using netstat and ARP
•
Open a command console or DOS shell on the PC or workstation.
Try to ping the host name of the workstation or PC by typing:
a For PCs:
ping name_of_machine ↵
where name_of_machine is the name of the network management domain PC
November 2008
to check the following:
Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
Troubleshooting Guide 3HE 04244 AAAB Ed. 01