Alcatel-Lucent 5620 Troubleshooting Manual page 284

Index
statistic intervals — troubleshooting services
statistic intervals
5620 SAM server, 10-13
statistics
rolling over too quickly, 10-13
status checks
5620 SAM server, 10-2
support, 1-5
swap command, 8-8
swap space, 8-8
T
TAC, 1-5
TCP ports, 7-3
top command, 8-2
traceroute, 7-3
tracert, 7-3
traps, 10-10
troubleshooting
5620 SAM client, 9-2
5620 SAM client GUIs, 9-11
5620 SAM client to 5620 SAM server
communication, 9-4
5620 SAM database, 11-2
5620 SAM server, 10-2
5620 SAM-O server, 10-2
alarm clearing from client GUI, 9-13
alarm forwarding from 5620 SAM to 5620
NM, 10-14
alarm performance, 10-9
audience of this guide, 2-2
catastrophic database failure, 11-3
categories for 5620 SAM, 2-2
collecting data for support, 1-5
collecting logs and property files, 2-4
database backup files, 11-2
database backups on 5620 SAM client,
9-10
database disk space, 11-2
database performance, 11-2
discovery, 10-11
GUI menus, 9-13
GUI searching and listing, 9-13
guidelines, 1-4
heartbeat messages not received, 10-6
IN-6 November 2008 Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
mediation and deployment, 9-8
network, 2-2
network maintenance, 1-2
network management, 2-3
network management domain, 7-2, 7-2
network workflow, 2-6
OSS client, 9-2
Polling Problem alarms, 10-11
ports, 7-2
printing from 5620 SAM clients, 9-6
problem-solving model, 1-2
process, 1-2
resynchronization, 10-11
server and client communications, 10-6
server communications, 10-7
server performance, 10-7
server shutdowns, 10-6
server status, 10-2
server to database communications, 10-6
server to redundant database
communication, 10-6
slow 5620 SAM client performance, 9-5
slow resynchronization, 10-12
slow server response, 10-7
SNMP traps, 10-10
Solaris, 8-2
support, 1-5
tools, 2-4
user documentation launch from GUI,
9-13, 9-14
using event logs, 2-4
using OAM diagnostic tools, 2-4
using property files, 2-4
using topology maps, 5-4
Windows, 8-9
troubleshooting services, 4-3
identify H-VPLS, 4-4
reviewing ACL filter, 4-18
reviewing MPLS LSP route, 4-17
verify egress connectivity, 4-6, 4-9
verify FIB, 4-6
verify frame transmission size, 4-10
verify service connectivity, 4-11
verify service tunnel connectivity, 4-13
verify states, 4-5
Troubleshooting Guide 3HE 04244 AAAB Ed. 01