Alcatel-Lucent 5620 Troubleshooting Manual page 154

4 — Troubleshooting services
Displayed message
Sent - Request Timeout
Sent - Request Terminated
Sent - Reply Received
Not Sent - Non-Existent Service-ID
Not Sent - Non-Existent SDP for Service
Not Sent - SDP For Service Down
Not Sent - Non-Existent Service Egress Label
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Service site ping OAM diagnostic information includes:
• source and destination site IP addresses
probes to be issued information
•
check mark buttons to specify whether a local tunnel, remote tunnel, or local
•
and remote tunnel is performed
information about previous service site OAM diagnostics, including probes sent
•
and responses received, loss percentage, packet timeouts, and last good
packet time
ID of the service being diagnosed
•
Table 4-4 lists the displayed messages.
Table 4-4 Service Site Ping OAM diagnostic results
a If the Service Site ping passes, the routes between the two sites are complete
and in an operational state. If the MAC Ping performed in Procedure
failed:
i Investigate the status of the two SAPs used for the circuit.
ii Correct the configuration issue related to the SAPs, if required.
If there is no configuration problem with the SAPs, the service problem
is related to the MAC addresses. The MAC address problem could be
caused by the:
ACL MAC filter excluding the required MAC address
•
• external customer equipment
b If the Service Site Ping fails, there is a loss of connectivity between the two
sites.
i Log in to one of the sites using the CLI.
ii Enter the following command:
ping <destination_site_ip_address> ↵
November 2008
Description
The request timed out with a reply.
The request was not sent because the diagnostic
was terminated by the operator.
The request was sent and a successful reply
message was received.
The configured service ID does not exist.
There is no SDP for the service tested.
The SDP for the service is down.
There is a service label mismatch between the
originator and the responder.
Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
Troubleshooting Guide
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3HE 04244 AAAB Ed. 01