Alcatel-Lucent 5620 Troubleshooting Manual page 34

2 — Troubleshooting using 5620 SAM
Problem
Problem: 5620 SAM client GUI shuts down regularly
Problem: Configuration change not displayed on 5620 SAM client GUI
Problem: List or search function takes too long to complete
Problem: Cannot select certain menu options or cannot save certain
configurations
Problem: Cannot open user documentation from 5620 SAM client GUI
Troubleshooting 5620 SAM server issues
Problem: Cannot manage new devices
Problem: A 5620 SAM server cannot be reached over a network
Problem: Excessive 5620 SAM server-to-client response time
Problem: Cannot start a 5620 SAM server, or unsure of 5620 SAM server status
Problem: All SNMP traps from managed devices are arriving at one 5620 SAM
server, or no SNMP traps are arriving
Problem: Cannot discover more than one device, or device resynchronization fails
Problem: A 5620 SAM server starts up, and then quickly shuts down
Problem: Unable to receive alarms on the 5620 NM from the 5620 SAM
Problem: Unable to receive alarms on the 5620 SAM, or alarm performance is
degraded
Problem: 5620 SAM server and database not communicating
Problem: Statistics are rolling over too quickly
Problem: Slow or failed resynchronization with network devices
Troubleshooting the 5620 SAM database
Problem: My database is running out of disk space
Problem: A short database backup interval is creating database performance
issues
Problem: I need to immediately restore a backed-up database to recover from a
catastrophic problem
Problem: I need to restore a database
Problem: The database restore fails with a no backupsets error
Problem: Database redundancy is not working
Problem: Primary or standby database is down
Problem: Unable to verify that Oracle database and listener services are started
Problem: Unable to verify status or version of the database or Oracle proxy
Troubleshoot using the GUI warning messages
To respond to a warning message
Troubleshoot with Problem Encountered forms
To view additional problem information
(2 of 3)
2-8 November 2008 Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
Troubleshooting Guide
Solution
Procedure 9-9
Procedure 9-10
Procedure 9-11
Procedure 9-12
Procedure 9-14
Procedure 10-9
Procedure 10-5
Procedure 10-6
Procedure 10-1
Procedure 10-8
Procedure
10-10
Procedure 10-3
Procedure
10-13
Procedure 10-7
Procedure 10-2
Procedure
10-12
Procedure
10-11
Procedure 11-1
Procedure 11-2
Procedure 11-3
Procedure 11-4
Procedure 11-5
Procedure 11-6
Procedure 11-7
Procedure 11-8
Procedure 11-9
Procedure 12-1
Procedure 13-1
3HE 04244 AAAB Ed. 01