Alcatel-Lucent 5620 Troubleshooting Manual page 14

Contents
2 - Troubleshooting using 5620 SAM
2.1 5620 SAM troubleshooting process.................................................... 2-2
Troubleshooting the network....................................................... 2-2
Troubleshooting network management ........................................... 2-3
2.2 Troubleshooting tools .................................................................. 2-4
OAM diagnostics ...................................................................... 2-4
Event log and property files ........................................................ 2-4
Procedure 2-1 To collect troubleshooting logs and property files ........... 2-4
2.3 Workflow to troubleshoot your network using 5620 SAM ......................... 2-6
Network troubleshooting
3 - Troubleshooting network alarms
3.1 Troubleshooting using network alarms strategy.................................... 3-2
3.2 Workflow to troubleshoot using network alarms ................................... 3-2
3.3 Troubleshooting using network alarms procedures ................................ 3-3
Procedure 3-1 To view and sort alarms in the dynamic alarm list........... 3-3
Procedure 3-2 To view object alarms and aggregated object alarms....... 3-4
Procedure 3-3 To categorize alarms by object hierarchy ..................... 3-4
Procedure 3-4 To acknowledge alarms........................................... 3-6
Procedure 3-5 To determine probable cause and root cause using
Procedure 3-6 To determine root cause using related objects .............. 3-9
3.4 Sample problems ....................................................................... 3-11
Troubleshooting a VPLS equipment problem ................................... 3-11
Procedure 3-7 To troubleshoot a VPLS equipment problem ................. 3-12
Procedure 3-8 To clear alarms related to an equipment problem.......... 3-13
Troubleshooting an underlying port state problem ............................ 3-13
Procedure 3-9 To troubleshoot an underlying port state problem ......... 3-13
Procedure 3-10 To clear alarms related to an underlying port state
Troubleshooting a VPLS configuration problem ................................ 3-17
Procedure 3-11 To troubleshoot a VPLS configuration problem ............ 3-17
Procedure 3-12 To clear a Frame Size Problem (MTU Mismatch)
3.5 Alarm description tables .............................................................. 3-20
4 - Troubleshooting services
4.1 5620 SAM troubleshooting support for services..................................... 4-2
Service assurance OAM diagnostics for troubleshooting services ............. 4-2
Sample network ...................................................................... 4-2
4.2 Workflow to troubleshoot a service problem with no associated alarms....... 4-3
4.3 Service troubleshooting menus ....................................................... 4-4
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alarm and affected object information..................................... 3-8
problem ......................................................................... 3-16
alarm ............................................................................ 3-18
November 2008 Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
Troubleshooting Guide
2-1
3-1
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3HE 04244 AAAB Ed. 01