Alcatel-Lucent 5620 Troubleshooting Manual page 31

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Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
3HE 04244 AAAB Ed. 01
d Collect server, client, and JMS server logs, for example, the EmsServer.log
for 7250 SAS and Telco CLE device management, from the
installation_directory/nms/log directory or folder. There may be many log
files in the directory or folder, depending on how long the 5620 SAM software
has been running. After logs reach a certain size, the data is put in an old log
file and a new log file is started.
Note — Log files are generally backed up into date-named directories
when systems are restarted. Also, applications that run for long periods
can generate multiple log files. Verify that there is sufficient disk space
to store the log files. Most log files are stored in the
installation_directory/nms/log directory or folder.
If required, you can run the getDebugFiles.bash utility on a Solaris stations to
collect a comprehensive group of troubleshooting log files for use by
Alcatel-Lucent technical support to troubleshoot a problem.
i Log in to the 5620 SAM server station as the root user.
ii Open a console window on the 5620 SAM server station.
iii Navigate to the 5620 SAM server binary directory, typically
/opt/5620sam/server/nms/bin directory.
iv Enter the following at the CLI prompt:
# getDebugFiles.bash ↵
v Log in to the 5620 SAM database station as the root user.
vi Open a console window on the 5620 SAM database station.
vii Navigate to the 5620 SAM database binary directory, typically
/opt/5620sam/samdb/install directory.
viii Enter the following at the CLI prompt:
# getDebugFiles.bash ↵
ix Collect the following utility output:
the server_hostname.WsInfoFiles.tar.gz file, which contains basic
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5620 SAM workstation information, including IP configuration details
on the database station, the server_hostname.DBLogFiles.tar.gz file,
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which contains database logs and configuration details
on the server station, the server_hostname.ServerLogFiles.tar.gz file,
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which contains server and JBoss logs and configuration details, including
the output of the nms_status and nms_info nmsserver.bash utility.
x Send the files to Alcatel-Lucent technical support when requested.
xi Close the open console windows.
Troubleshooting Guide
2 — Troubleshooting using 5620 SAM
November 2008 2-5