Alcatel-Lucent 5620 Troubleshooting Manual page 215

A common problem with printers is incorrect connections and configuration. Printers
must be connected properly to the serial port of the workstation before you can print.
See the Sun documentation and the printer documentation for more information about
connecting printers.
If you are using a printer server, ensure that the printer is listed in the /etc/hosts file
Table
Problem
A new user cannot print
The .cshrc file was changed, but the
user still cannot print
A user cannot delete a printer
The client cannot print
1
2
Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
3HE 04244 AAAB Ed. 01
Note — Many printers have Ethernet connections. Troubleshooting
these printers is beyond the scope of this document.
9-1 lists some common printer problems.
Table 9-1 Troubleshooting Solaris printer problems
Probable cause
No entry for that printer in the user
account .cshrc file
Changes to the .cshrc file takes
effect the next time the user logs out
and logs back in
There are print jobs in the queue for
that printer
The printer was not added to the list
of available printers
On the workstation, log in as the user experiencing printing problems.
Type the lp command that you want to use:
a To list jobs in the printer queue, type:
lpq ↵
When you run the lpq command and a message appears that the printer
cannot be found, there is a connection problem between the PC or
workstation and the printer. A printer cannot be found message may indicate
that the environment variable for the printer is not set correctly, or that the
machine is not configured to use the printer.
b To display information about the state of the printer, type:
lpstat ↵
When you run the lpstat command and a message appears that the printer
cannot be found, there is a connection problem between the machine and
the printer.
Troubleshooting Guide
9 — Troubleshooting 5620 SAM clients
Solution
Add an entry for printer to the .cshrc file
(for Solaris)
The user should log out and log back in
Delete the print jobs in the queue using the
lprm command
Add the printer to the list of printers by
using the admintool
November 2008 9-7