Alcatel-Lucent 5620 Troubleshooting Manual page 17

Procedure 9-12 Problem: Cannot select certain menu options or
Procedure 9-13 Problem: Cannot clear alarms using 5620 SAM client
Procedure 9-14 Problem: Cannot open user documentation from
Procedure 9-15 Problem: The 5620 SAM client GUI does not display
10 - Troubleshooting 5620 SAM server issues
10.1 Troubleshooting 5620 SAM server issues procedures ............................. 10-2
Procedure 10-1 Problem: Cannot start a 5620 SAM server, or unsure
Procedure 10-2 Problem: 5620 SAM server and database not
Procedure 10-3 Problem: A 5620 SAM server starts up, and then
Procedure 10-4 Problem: Client not receiving server heartbeat
Procedure 10-5 Problem: A 5620 SAM server cannot be reached over
Procedure 10-6 Problem: Excessive 5620 SAM server-to-client
Procedure 10-7 Problem: Unable to receive alarms on the 5620 SAM,
Procedure 10-8 Problem: All SNMP traps from managed devices are
Procedure 10-9 Problem: Cannot manage new devices .................... 10-10
Procedure 10-10 Problem: Cannot discover more than one device,
Procedure 10-11 Problem: Slow or failed resynchronization with
Procedure 10-12 Problem: Statistics are rolling over too quickly ........ 10-13
Procedure 10-13 Problem: Unable to receive alarms on the 5620 NM
11 - Troubleshooting the 5620 SAM database
11.1 Database troubleshooting............................................................. 11-2
Procedure 11-1 Problem: My database is running out of disk space........ 11-2
Procedure 11-2 Problem: A short database backup interval is
Procedure 11-3 Problem: I need to immediately restore a backed-up
Procedure 11-4 Problem: I need to restore a database ...................... 11-3
Procedure 11-5 Problem: The database restore fails with a no
Procedure 11-6 Problem: Database redundancy is not working............. 11-5
Procedure 11-7 Problem: Primary or standby database is down ............ 11-6
Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
3HE 04244 AAAB Ed. 01
cannot save certain configurations ......................................... 9-13
GUI............................................................................... 9-13
5620 SAM client GUI........................................................... 9-13
NE user accounts created, modified, or deleted using the CLI ........ 9-14
of 5620 SAM server status .................................................... 10-2
communicating ................................................................ 10-6
quickly shuts down ............................................................ 10-6
messages........................................................................ 10-6
a network....................................................................... 10-7
response time .................................................................. 10-7
or alarm performance is degraded ......................................... 10-9
arriving at one 5620 SAM server, or no SNMP traps are arriving ..... 10-10
or device resynchronization fails ......................................... 10-11
network devices ............................................................. 10-12
from the 5620 SAM .......................................................... 10-14
creating database performance issues ..................................... 11-2
database to recover from a catastrophic problem ....................... 11-3
backupsets error............................................................... 11-5
Troubleshooting Guide
November 2008
Contents
10-1
11-1
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