Components; Returning An Ex4500 Switch Or Component For Repair Or Replacement - Juniper EX4500 Hardware Manual

CHAPTER 25
Contacting Customer Support and
Returning the Chassis or Components

Returning an EX4500 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2017, Juniper Networks, Inc.
Returning an EX4500 Switch or Component for Repair or Replacement on page 223
Locating the Serial Number on an EX4500 Switch or Component on page 224
Contacting Customer Support to Obtain Return Material Authorization on page 227
Packing an EX4500 Switch or Component for Shipping on page 228
If you need to return an EX4500 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on an EX4500 Switch or Component" on page
Obtain an RMA number from JTAC as described in
2.
Obtain Return Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX4500 Switches Hardware Overview on page 3
224.
"Contacting Customer Support to
227.
"Packing an EX4500 Switch
228.
.
"Locating the
223